Refund policy

Return and Refund Policy

All sales are final. Because our items are pre-loved and often one of a kind, we do not accept returns or exchanges for fit, color, change of mind, or other preference-based reasons.

We carefully inspect each item and describe its condition, measurements, and any known flaws in the product listing. Please review all photos, descriptions, and measurements before purchasing.

If your order arrives damaged in transit or an item is materially different from its listing, contact us at denise@jdm-boutique.com within 48 hours of delivery. Include your order number and clear photos of the item, packaging, and issue. We will review your claim and, if approved, provide an appropriate resolution, which may include a refund.

Do not send items back without prior authorization. Unauthorized returns will not be accepted.

Shipping charges are non-refundable except when we determine that an item was damaged in transit or materially misrepresented.

This policy does not limit any rights available under applicable law.